Your item is protected by a limited manufacturer warranty against casting defects and stone loss that may occur to manufacturer's defect. To initiate your warranty services, contact us referring to your sales transaction number using the marketplace portal of your purchase. We will reply with the information you will need to initiate the repair including a repair authorization number and instructions to ship the item to our repair center. Please allow 4 to 6 weeks for service and delivery.
This warranty does not cover or include stones lost or missing due to: Accidental damage, Misuse, Abuse, And or neglect on the part of the owner. JOYA by Judy Crowell is not responsible for lost, damaged, or misdirected mail.